FREQUENTLY ASKED QUESTIONS
Orders
What's my password?
For digital scores purchased through the website, your password to open the file is the email address used to create the order (as it appears on your receipt).
Where's my email with the licensed score?
Sometimes emails from us get caught in your Spam folder — please check there first!
All-State & Honor Choirs: How do I purchase fewer scores?
If you need to purchase fewer scores than the website allows (check the product page first!), please complete this form.
Purchase Orders: How do I pay with a purchase order?
I am happy to accommodate purchase orders. Please complete your order normally and elect “Check or Purchase Order” as your payment method. You will be prompted to enter your Purchase Order number during checkout.
Credit Card: My credit card isn't working. What do I do?
Please make sure you are using the correct billing zip code on the card. For schools, this may be different than the school’s zip code.
Check: How do I pay with a check?
Please purchase your scores and at checkout, choose the option for paying by “Check.”.
How will I receive my digital music?
You will be sent an email containing a link to a PDF of the score(s) you have purchased within 5 business days of your order. This PDF includes a Limited Copy License to legally print the amount of copies for which you paid. Please note that if more copies are needed, you must order the additional amount.
What is a limited copy license?
A limited copy license allows you to print and distribute only the number of scores you have purchased. Any further distribution, sharing, selling, or tampering with the copyrighted digital score is illegal under U.S. copyright law.
How long do I have to access my PDF?
Licensed PDFs are available on our server for 30 days. After that time, the file is removed and will no longer be available for download. Please access and print your score within 30 days of making your order.
What are digital scores?
Digital Scores are PDF versions of scores sent directly to your email address. Once you complete your order, you will be sent a PDF with a limited copy license to legally print the amount of copies for which you paid (emails will be sent within 3-5 business days). Please note that if more copies are needed, you must order the additional amount. Additional copies made above and beyond the number you purchase is copyright infringement and prohibited by U.S. copyright laws.
Rentals: How do I rent orchestral parts?
Please complete a Rental Request.
What are the store's terms and conditions?
Please read our Terms & Conditions.
Other Topics
How does Jake pronounce his last name?
Runestad, of Norwegian heritage, has become Americanized in Jake’s family’s pronunciation: RUN-uh-stead.
Licensing: How do I record & distribute music by Jake Runestad?
Please view our Licensing and Permission information. For rights with “I Will Lift Mine Eyes,” you will need to contact Boosey & Hawkes.
How can I let the composer know of a performance?
It is highly encouraged (and appreciated!) to notify me of all performances of my works. This way, I can help spread the word through the calendar on my website, share with social media, and possibly attend the performance. Report A Performance
Retailers: How can we sell Jake Runestad's music?
I have a strong history of working with music retailers. Please see here for Retailer information: Retailer Info
Guest Conducting: How do I invite Jake to guest conduct?
Thank you for your interest in a guest conducting engagement. Please contact us with details including your ensemble/school/organization, the proposed date(s), repertoire, and any other information you can provide.
Commissioning: How do I commission Jake for a new work?
Thank you for your interest in a commission. Please see this page for more information about commissioning.
Residency: How do I invite Jake for a residency?
Thank you for your interest in a residency. Please contact us with details including your ensemble/school/organization, the proposed date(s), activities, and any other information you can provide.
What are the penalties for violating copyright laws?
If you are found to be making illegal copies of copyrighted works, you can face fines of $750 to $30,000 (statutory damages) and if the court finds willfulness, up to $150,000 per copyright infringement. If willful infringement for commercial advantage and private financial gain is proven, fines can increase up to $250,000 and/or 5 years imprisonment or both. I do not wish this on anyone so please be honest and support your independent composer!